Delivery and returns
How your order reaches you, and how returns work.
Delivery
Confirm your order and payment first — then choose how it gets to you:
- Shop pickup: collect during opening hours, Mon - Sat, 8:00 - 17:30.
- Town delivery: local delivery can be arranged when you order.
- Countrywide: we send by courier or bus to major towns. Courier fees are quoted before dispatch.
Large machines such as generators and compressors travel by courier or bus stage — we confirm the arrangement and cost on WhatsApp before anything leaves the shop.
Returns
Bring the item back with proof of purchase within the return period agreed at sale. Items must be unused, in their original packaging and complete with accessories.
- Wrong part supplied: if we matched a part incorrectly, we replace it or refund — that is on us.
- Faulty on arrival: report it within 48 hours of delivery with photos, and we will sort a replacement or refund.
- Consumables (discs, bits, blades) and electrical parts that have been fitted cannot be returned unless faulty.
Questions
Call 0710 130 805 or WhatsApp us before you send anything back.